Welcome to Florist Bow. These Terms & Conditions outline the agreement between you, our valued customer, and Florist Bow regarding the purchase and delivery of flowers and related products through our online flower delivery service in Bow and the surrounding areas. By placing an order via our website, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. Please read them carefully before placing your order.
These Terms & Conditions are applicable to all online orders for flower delivery fulfilled by Florist Bow within Bow and its surrounding areas. Please note that by confirming your purchase, you are acknowledging your acceptance of these terms. Occasionally, we may update these Terms & Conditions. The version available on our website at the time of your order will apply to your purchase.
To place an order with Florist Bow, customers must be at least 18 years of age and capable of entering into legally binding contracts. Order placement is conducted exclusively via our online platform. The summary below outlines the key steps in our order process:
Florist Bow endeavours to deliver products exactly as pictured and described. However, due to seasonal or regional availability, we may occasionally need to substitute certain flowers or packaging. If substitution is necessary, we will ensure that the replacement is of equal or greater value and in a similar style and colour scheme as your chosen arrangement. If the essential character or value of your order will be significantly altered, we will contact you for approval before proceeding with the order.
All prices displayed on the Florist Bow website are inclusive of VAT and are quoted in Pounds Sterling (£). Delivery fees and any additional service charges will be displayed separately and included in the final purchase summary prior to checkout. We reserve the right to modify prices at any time; however, the price applicable to your purchase is the price confirmed at the time you submit your order.
Payments must be made at the time of order placement. Accepted payment methods include major credit and debit cards, and any other payment systems explicitly stated on our website. All transactions are processed through secure payment gateways. Your order will not be processed or dispatched until full payment has been successfully received. We do not store payment card details on our servers.
We understand that circumstances may change after you have placed your order. The following terms apply to order amendments and cancellations:
Florist Bow delivers to Bow and surrounding areas as displayed on our website. Delivery services are subject to availability. We make every effort to deliver on your requested date, but specific delivery times cannot be guaranteed due to the variable nature of our service.
If the recipient is not present at the delivery address, our courier may attempt to leave the flowers with a neighbour or in a safe location and will make reasonable efforts to contact the recipient. Responsibility for the flowers passes to you upon delivery to the specified address, neighbour, or agreed safe place. Please ensure all delivery instructions and recipient details are accurate to avoid delivery issues.
In the event of non-delivery due to an error on our part, we will arrange redelivery at no additional cost or issue a full refund. If the delivery was unsuccessful due to incorrect or insufficient recipient details provided by the customer, we reserve the right to charge an additional redelivery fee or, in the case of perishable products, we may not be able to issue a refund.
Due to the perishable nature of flowers, returns are not normally accepted. If you are dissatisfied with the quality or condition of your flowers, please notify us within 24 hours of receipt. We may require photographic evidence to process complaints or provide a replacement or partial refund where appropriate, subject to our quality assurance checks.
Florist Bow shall not be liable for any loss or damage arising from late or failed delivery which is a result of incorrect information provided by the customer or circumstances outside our reasonable control (such as severe weather, public holidays, or external event disruptions). Our liability to you is limited to the value of your order; we are not liable for indirect loss, consequential damages, or business losses. Your statutory rights are not affected by these terms.
Our flowers are sourced from reputable growers and suppliers to ensure top quality and freshness for every delivery in Bow and nearby areas. We take pride in our service and value your feedback. Should you have concerns about any aspect of your experience with Florist Bow, please contact us within 24 hours of delivery, and we will make every reasonable effort to resolve the issue to your satisfaction.
We handle all personal data submitted in accordance with applicable UK data protection and privacy legislation. Your details are used strictly for order processing, delivery, and customer support purposes. Please consult our Privacy Policy on our website for full details on how your personal information is collected, stored, and used.
All images, product descriptions, designs, and content on the Florist Bow website are protected by intellectual property laws and remain the property of Florist Bow. You may not reproduce, republish, or use our content without our prior written consent.
These Terms & Conditions and any disputes arising from them (including non-contractual disputes or claims) are governed by and constructed in accordance with the laws of England and Wales. By agreeing to these terms, you submit to the exclusive jurisdiction of the courts of England and Wales in the event of any dispute.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the other provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms constitute the entire agreement between you and Florist Bow regarding online flower delivery services in Bow and surrounding areas.
These Terms & Conditions apply to all customers ordering from Florist Bow for flower delivery in Bow and neighbouring districts. We are proud to serve our local community and are committed to upholding these standards for every order. If you have any questions about these terms, please contact us via the form on our website before making your purchase.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
