At Florist Bow, our priority is providing you with the freshest, most beautiful floral arrangements. As a trusted local florist serving households and businesses in Bow and surrounding areas, we stand behind the quality of every bouquet we deliver. We want your experience to be exceptional each time you choose us for your floral needs.
Your flowers should arrive in perfect condition, but we understand that occasionally, items can be damaged in transit. If you receive flowers that are wilted, broken, or otherwise damaged upon arrival, please notify us as soon as possible. To help us resolve the issue quickly, we may ask you to provide photographs of the damaged flowers and their packaging. We are committed to making it right and ensuring you are fully satisfied.
Florist Bow guarantees the freshness of our flowers for a minimum of 5 days from the date of delivery, provided basic care instructions are followed. This guarantee is a testament to our commitment to quality and customer satisfaction. Should your flowers not remain fresh and vibrant within this window, please contact us immediately, and we will be happy to help resolve your concern.
Your satisfaction is our top priority. If your order does not meet the standards of freshness, quality, or arrives damaged, you may be eligible for a full or partial refund, or a replacement bouquet. Once we assess the situation (which may include a request for photographic evidence), we will offer the most appropriate resolution. We typically process refunds within a few working days, using the same payment method as the original purchase. Replacement arrangements will be sent at a time convenient for you, ensuring every order is completed to your satisfaction.
We always strive to deliver the best service and floral arrangements in Bow, but if you are unhappy for any reason, we encourage you to let us know. Please provide your order number, along with a description of the issue, so we can investigate thoroughly. Our team reviews every complaint seriously and aims to respond promptly with a solution — whether it’s a refund, replacement, or another remedy as appropriate. We view feedback as valuable and use it to improve our service continually.
Florist Bow is proud to be your local florist, serving our community with dedication and care. Our team is passionate about creating stunning fresh flower arrangements for homes, offices, and special occasions. We value your trust and loyalty, and are always here to assist with any queries, concerns, or feedback about your order. Thank you for choosing Florist Bow for your fresh flower needs!
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